Privacy Policy
1. INTRODUCTION Mahaprasadam (“the Trust”, “We”, “Us”, or “Our”) is committed to protecting the privacy and confidentiality of the personal data shared by our devotees and users (“User”, “You”, or “Your”). This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of information through our website and service platform. By accessing our services, you consent to the data practices described in this statement.
2. INFORMATION COLLECTION To facilitate the procurement and delivery of sacred Prasad, we collect the following categories of information:
- Personal Identifiable Information (PII): Name, delivery address, contact number, and email address.
- Transaction Information: Details of the offerings/services requested, order history, and delivery preferences.
- Technical Data: IP address, browser type, and device information collected via cookies to improve platform performance.
- Sensitive Personal Data (Payment): We do not store credit card or bank credentials on our servers. All payment processing is handled through RBI-authorized Payment Aggregators via secure API integrations.
3. LEGAL BASIS FOR PROCESSING We process your data primarily for the performance of a contract (fulfilling your order). Additionally, data may be processed to comply with legal obligations (taxation and audit) or based on your explicit consent for spiritual updates and service notifications.
4. PURPOSE OF DATA UTILIZATION The information collected is utilized for:
- Service Fulfillment: Coordinating with temple authorities and logistics partners for accurate delivery.
- Communication: Sending order confirmations, tracking updates, and responding to customer support queries.
- Platform Safety: Detecting and preventing fraudulent transactions or unauthorized access.
- Compliance: Meeting statutory requirements for a registered Trust under Indian law.
5. DATA SHARING AND THIRD-PARTY DISCLOSURE We do not sell or rent User data to third-party marketers. Data is shared only with the following entities strictly for operational purposes:
- Logistics Partners: To facilitate the physical delivery of Prasad to the User’s address.
- Payment Gateways: To process financial transactions securely.
- Regulatory Authorities: When required by law, court order, or government regulation.
6. DATA SECURITY AND RETENTION
The Trust employs industry-standard SSL encryption and firewall protections to safeguard your data. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by financial and legal retention laws (typically 7 years for transaction records).
7. USER RIGHTS Under the prevailing data protection framework, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent for marketing communications at any time.
8. COOKIE POLICY Our website uses cookies to enhance user experience. You may choose to disable cookies through your browser settings; however, this may limit the functionality of certain features on our platform.
9. GRIEVANCE REDRESSAL In accordance with the Information Technology Act, 2000, any grievances or concerns regarding the processing of your information may be addressed to our designated Grievance Officer:
Attn: Grievance Officer – Mahaprasadam
Email: Compliance Email
Address: Registered Office Address in Varanasi